Housekeeping requests track cleaning and servicing for the room a guest is staying in. They are created against a reservation and appear on that reservation's detail page for the duration of the stay.

The reservation must have a room assigned before you can add a housekeeping request. For imported / OTA bookings, assign a room first (see Channel Manager / OTA).

To Add A Housekeeping Request

• Log in to the web app and select your organization.
• Go to Hotel Management → Reservations and open the reservation for the room.
• In the Housekeeping card, click Add.
• Fill in the details:
  • Status — the state of the request. Defaults to Requested.
  • Comments (special requests) — [optional] e.g. extra towels, late cleaning.
• Click Create. The request is added to the reservation's Housekeeping list.

Housekeeping Statuses

• Requested — a request has been raised.
• Assigned — assigned to a staff member.
• In Progress — work has started.
• Completed — the room has been serviced.
• Cancelled — the request was cancelled.

The Housekeeping card on the reservation lists each request with its status, assigned employee, comments and created date. Use Remove to delete a request.